Shipping, Returns & Pickup

Shipping

We ship to the contiguous US only: the lower 48 states and DC. We can't ship to Alaska, Hawaii, US territories, or APO/FPO addresses, and orders to those addresses are refunded. Most units ship FedEx Ground, packed for the trip. Tracking is emailed as soon as your order ships.

Local Pickup

Save with local pickup: any unit that ships free can be picked up in Tucson, AZ for a discount: 20% off, or 10% off professional monitors. Just choose "Local pickup" on the product page. Large units (such as BVMs) are local pickup only in Tucson, AZ. 3rd-party courier services such as uShip and Craters & Freighters are accepted. To use a 3rd-party courier, a purchase must first be made in order to receive the pickup details. I can give ample time to work out pickup.

Returns

Returns are accepted within 14 days of delivery. Returns are inspected internally and externally for integrity. To start a return, use the return request form.

Arrived Damaged?

If your CRT arrives damaged in shipping, submit a damage report within 14 days of delivery with photos of the unit and the box it came in. We'll email you a prepaid return shipping label. Once the unit arrives back and is inspected, you'll receive a full refund to your original payment method. Please keep the original box and packing until we've replied.

As-Is

CRTs are vintage technology and are sold as-is with no additional warranty or guarantee. While we thoroughly test all units, minor imperfections or quirks may be present due to the age of the technology. We're happy to answer your questions.